Burrito Baby Australia Pty Ltd trading as "Burrito Baby" (ABN 38 665 478 160) ("we", "us" or the "Proprietor") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Usage Terms (https://burritobaby.com.au/pages/usage-terms). If you would like more information, please don't hesitate to contact us.
Refunds and Replacements
To successfully return your order, your items must meet the following rules:
1. Item must be returned within 30 days of purchase
2. Items must be unopened and in the original packaging.
Please note: we will not cover the cost of the return, unless the product is faulty.
In all cases, you must pay the costs involved in shipping the returned product back to us.
We offer complimentary shipping for orders over a certain amount. Consequently, the shipping fee incurred to deliver the product to our valued customers is remitted directly to Australia Post, and is therefore not refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.